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Return Policy

  • All returns (whether for product defect or otherwise) must be requested within 90 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return-Authorization number. All Special Order products, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. Returned items must be returned to Rental Supply Warehouse with freight prepaid.
  • All returns (except for returns involving a verified product defect) will be subject to a 15% restocking charge.
  • Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Rental Supply Warehouse will either (at its sole discretion) repair or replace the merchandise at no charge or issue a full credit for the defective merchandise, including freight. Merchandise that is returned as defective but that is determined to work properly will be subject to a testing fee and restocking charge totaling 25% of the order.
  • Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.
  • Before returning any merchandise to Rental Supply Warehouse, a Return Authorization Number must be obtained from our customer service department by emailing care@rswparts.com. Your request must include:
  • Part number and description
  • Reason for return
  • Rental Supply Warehouse order/invoice number
  • Customer’s P.O. number